Contract

Your contract is with Human Compass and our offices are at Fowey, Cornwall, PL23 1FD, referred to as “Human Compass”, “HC”, “we”, “our” or “us” in this contract. A binding contract is only entered into when payment for class has been received and confirmed by us.

Important: structure and payment:

All in-person yoga organised by us are structured as either block bookings, drop-ins, memberships, workshops or retreats. Starting on a pre-defined date and operating for one or more consecutive weeks or months and are subject to and bound by the following terms:

2.1 Memberships, workshops and retreats organised by us must be paid for in full and in advance of the start date. We accept payment via the following: PayPal, Stripe, BACs or if agreed prior to payment, cash or cheque.

2.2 Payments for missed courses are non-refundable or transferable. It is sometimes possible to attend an alternative class within a block. However, this is subject to availability and not guaranteed. Furthermore, they are subject to the following terms:

2.2.1 The substitution of weekly classes are allowed subject to availability and at our discretion. This excludes online sessions and workshops.

2.2.2 Class Cancellations & Credits

Drop-in bookings are non-refundable and do not generate credits.

If you hold a subscription or class pack, you may cancel a class at least 1 hour before the start time through the Momence system. When cancelled within this window, a credit will automatically be added to your subscription.

However, credits can only be used within the same subscription period in which the cancellation was made. This means:

A) If you cancel a class that takes place before your next renewal date, the credit can be used immediately to rebook another class within your current month.

B) If you cancel a class that takes place after your renewal date, the credit will not be redeemable until your new subscription period starts. Once your next billing cycle begins, that credit will then become available to use.

Credits cannot roll over between subscription cycles and will expire at the end of the period in which they were issued.

2.3 Cancellation of your booking must be confirmed via your Momence account (website or app – scroll down to find links). Cancellations made less than 1 hour before the class start time will not receive a credit, though you are encouraged to cancel so your space can be offered to others.

2.3.1 1:1s and Private sessions require 48hrs advance notice for cancellation where you will receive a credit for re-scheduling. Between 48 – 24 hours, the session can be redeemed as long as it can be re-scheduled within one week. If notification is provided less than 24 hours in advance, there will be no refund or rescheduling.

2.3.2 Workshops are non-refundable. In the event of cancellation 14 days or more before a workshop, you will have the option to receive a credit note or move it to another workshop (subject to availability). Between 14 days and 48hrs it will be non-transferable, unless we can fill your place. Should the event be cancelled by Human Compass, you will be offered a full refund or credit against future events.

2.3.3 Retreats: To book a retreat full payment is required, of which £200 is a non-refundable deposit. Please note that payment schedules may differ between retreats. Refund rules remain as previously detailed.

2.4 Although we make every effort to promote and fill our courses, we reserve the right to cancel any course if there are fewer than 4 attendees booked onto it. If you book onto a course that is subsequently cancelled by us, we will endeavour to find a suitable alternative, or a refund will be provided.

2.5 A donation of whatever is affordable for the participant is a possibility where needed. Please contact the teacher directly to let them know if this is the case for you. Yoga can be for everyone, not just those that can afford it.

Online

It is the responsibility of the participant to let the teacher know if they have any injuries or health conditions that may affect their practice. Disclaimer: for entertainment and educational purposes only. Participants accept that they exercise at their own risk and no liability will arise on the part of the teacher throughout the remote session.

3.1 Technical issues that may arise for the participant are not the responsibility of the teacher, though technical support will be offered where possible.

Memberships

Memberships are set-up as a rolling direct debit and continue on a monthly rollover unless cancelled before renewal by logging into your Momence account or by contacting Human Compass.

4.1 Memberships are only for you and the household you live with.

4.2 You may not share your account, login details or any of the online class links with others who live outside of your household.

4.3 Memberships do not include classes carried out by a Human Compass teacher at other yoga studios.

4.4 Memberships are non-refundable.

4.5 Transfers: You may transfer yourself from one subscription plan to another directly in your Momence account, provided the plan is marked as available at checkout.

4.6 Freezing memberships: Membership freezes are available if you are away for 2 weeks or more. You must request a freeze directly with Human Compass — this cannot be managed via Momence. During a freeze, your existing bookings remain in place. It is your responsibility to cancel any bookings you will not attend manually in your Momence account (see link below).

4.7 Cancellations: Subscription bookings can be cancelled via your Momence account up to 1 hour before class. Credits will be issued back to your account and must be used within your current plan. Cancellations made less than 1 hour before class do not generate credits.

Information regarding the class

Whilst we make every effort to ensure that the information on our website and elsewhere is as accurate as possible, we reserve the right to make changes to the website and elsewhere and any information they contain. You will be informed of any material changes before booking. Human Compass is only responsible for information contained within our own publications and websites. We are specifically not responsible for third party information contained in any other website.

Furthermore, we are not responsible for information regarding classes organised by third-party teachers.

Prices

All prices advertised or quoted are per person in GBP (pounds) sterling unless otherwise shown and are subject to change, up or down, until the booking is concluded.

Exclusion of liabilities

We take care to provide you quality yoga and meditation classes, by suitably qualified teachers.

It is your responsibility to ensure that you are in good health before commencing a yoga course and seek medical advice if you are concerned.

You understand that our teachers are not medically trained and so not qualified to give medical advice. Therefore, any advice given should be qualified by a medical practitioner.

Complaints

We hope that you are happy with the service you have received at the attendance of our events or memberships. Should you have any queries or problems please contact info@humancompass.co.uk

Jurisdiction

This contract is governed by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales.

Data Protection Policy

In order for us to process your booking we need to store and record your information, including data as supplied. Equally we use such information for updating our mailing lists and you may receive class related information from Human Compass. Should you not wish to receive such literature you must advise us in writing or opt out electronically.

Helpful Links

• Download the Momence app: iOS

• Momence Student Help Centre: https://help.momence.com/en/collections/3267563-student-customer-help

Updated September 2025 to reflect booking and membership changes.