How we structure our classes and payment
Human Compass payment structure
Most of our classes are structured in five-week blocks, allowing for a friendly, consistent, supportive environment. As there are only eight-to-ten available spaces per class, individual places can only be confirmed with non-refundable, advance payment for the whole course.
If a particular class/course is not fully booked by the time it starts, remaining places can still be booked and paid for online, once the block has started, at a drop-in rate. If students would like to book for the remaining dates within the block, payment can be made at the drop-in rate for the remaining number of weeks left in the course.
Space allowing, students are very welcome to try out a class before committing to book a block. Please note: it is unfortunately not possible to refund sessions you miss, for whatever reason. Please read more about this here before committing to a class.
The structure – whereby people pay in advance for five sessions – allows students to enjoy the manifold benefits of a consistent practice.
This system allows us to have the security of knowing we can pay our monthly studio rental costs, whilst avoid locking people into an expensive, longer-term membership format.
Students can usually pay quickly and securely on-line, via the main schedule page.
What happens if I cannot attend all the sessions?
As outlined above, places are only confirmed with full, advance payment for the course. We are a small business with finite resources, and we operate in this way to give students and teachers maximum consistency, in a friendly environment where the teacher knows you, and vice versa. It is the student’s responsibility to commit to the sessions before they are booked, and – once booked – sessions are non-transferable and non-refundable.
For occasions where you know you will be away, or unable to make a session, students can either book for the whole course and if space allows, we may be able to slot you into another class. However, this depends on availability, and on us having received email notification from you beforehand (48 hours’ notice). Please see more about this here. Or wait for the ‘block booking window’ to close and book the sessions you know you can attend. Of course, spaces are not guaranteed this way.
How to get a place
Once people start coming to yoga classes at the studio, they tend to stay! We have a very low attrition rate and a high number of students re-booking courses time after time. In many cases, 100% of students re-book onto the next course, once one block has ended.
Once students have secured a place on a course, they are then given first refusal to take the next block. Any spare places are then marketed.
As courses generally run in rolling five-week blocks, recruitment for new courses occurs in regular cycles. The best way of securing a place on a course outside these times is to get in touch via the contact form, and register interest in a particular class. We will always email this group before places are opened to the general public.
For further information about dates of new courses, please see our schedule.
[taken from: http://www.yogaatthemill.co.uk/terms-and-conditions ]